Refund & Cancellation Policy

When we offer a free trial, it comes before any payment. No card is needed to start it, and nothing is charged during the trial.

The trial is the time to check whether the Service fits your shop — run the IMEI check, add stock, make a bill and see the records. Please evaluate fully during the trial, because paid plans are non-refundable (see section 3).

The trial length shown on the pricing page is the current length and may change for new sign-ups; the length that applies to you is the one shown when you start.

A paid plan is billed in advance for the plan term you choose (for example, a 3, 6 or 12-month term). Taxes such as GST apply on top of the plan price as shown at checkout.

Payments are collected by our payment processor. Card and bank credentials are handled by that processor and are not stored on our servers.

If your plan is set to renew automatically, we will attempt to charge the saved payment method for the next term unless you cancel before the renewal date (see section 4).

Once a plan is paid for, the payment is non-refundable, including for any unused part of the term if you cancel partway through. The free trial, when offered, lets you decide before you pay.

This is because the Service is a digital service made available to you immediately, and running device checks during your term carries real cost that we incur on your behalf.

The only exception is where we fail to deliver the Service, described in section 5. This policy does not override any non-waivable right you may have under applicable Indian law.

You can cancel at any time. Cancelling stops any future automatic renewal charge; we will not bill you for the next term once you have cancelled.

After you cancel, you keep access to the Service until the end of the term you have already paid for. Cancelling does not refund the current, already-paid term.

To stop the next charge, turn off AutoPay from your UPI app or bank, or contact us using the details in section 7 before your renewal date.

If the Service is unavailable for an extended period because of a fault on our side and we are unable to restore it, contact us. We will look at a fair remedy for the affected period — either an extension of your term or a pro-rata refund of that period — decided case by case.

This does not cover downtime outside our reasonable control (for example, your internet connection, a third-party network, or a government or vendor system we rely on being unavailable).

We may update this policy from time to time. The current version is always the one shown on this page, with the date above.

Changes apply to plans bought after the change; they do not reduce any right you already have under applicable Indian law.